Refund Policy
Effective date: July 19, 2026
We want your Blue Nila order to arrive correctly and in good condition. Contact us before returning any item so we can review the request and provide instructions.
Return window
You may request a return within 30 days of delivery. The item must be unused, unopened, sealed, and in its original packaging, with proof of purchase.
Cosmetics and personal-care products
For hygiene and safety reasons, opened, used, tested, unsealed, or customer-damaged cosmetics and personal-care products cannot normally be returned. This does not affect requests involving an item that arrived damaged, defective, or different from what was ordered.
Damaged or incorrect orders
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 48 hours and include your order number plus clear photos of the item and packaging. We will review the case and arrange an appropriate replacement, credit, or refund.
Non-returnable items
- Opened, used, tested, or unsealed cosmetics and personal-care products
- Items without their original packaging
- Gift cards or promotional gifts
- Items damaged after delivery through misuse or improper storage
- Clearance items marked as final sale, unless defective or incorrect
Approved refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued using an available agreed method. Original delivery charges and return delivery costs are not refundable unless the order was damaged, defective, or incorrect.
Exchanges
Where stock is available, an eligible item may be exchanged. The fastest option may be to return the eligible item and place a new order after approval.
Contact us
To request help, email theoriginalbluenila@gmail.com or call +961 78 763 211. Include your order number and a short explanation.
